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Install Office 365
Install York VPN
How to use Zoom
How to use Anti Virus
How to Login using Passport York
Live Capture Classroom
Lecture Capture System
Virtual Communication – Zoom
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Remote Working Guide
Matlab Resources

Frequently Asked Questions

A ticket is a request which you want to be completed. To place a request, you can send us an email at about what you need help with.
To be able to view the files in your shared drive, you need to be on York’s network. If you are currently away from York, you would need to install the VPN from this link.

If you are having issues following these steps, we would be glad to help you. Send us a ticket/email at, or give us a call at 416-736-5588
Reasonable ones, We are not going to shoot a Netflix series for you, but we are able to record parts of your event and take pictures during the event.

Need Help?

Virtual IT Help desk
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In-Person Support
BCEE 108 | M-F 8.30 AM – 4.30 PM
WSC 100A | M-F 8.30 AM – 8.30 PM
416-736-5588 | M-F 8.30 AM – 4.30 PM


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