Addressing a Concern or Complaint
Your well-being is our priority! We are here to help
For additional information, visit https://lassonde.yorku.ca/student-life/student-well-being#concerns
The Lassonde Assistant Dean, Students – ad.students@lassonde.yorku.ca is available to discuss your situation and help you navigate the appropriate channel should you need assistance. See below for additional information prior to connecting.
Addressing student concerns
Within a course or program
If you are experiencing issues or concerns within your course, please begin by discussing with your course instructor. Additionally, department staff and your Undergraduate Program Director may be able to assist you further should you feel the need to escalate your concerns.
Related to your student experience
The staff within the SWSC are always willing to listen and provide you with support and resources to assist you. Feel free to connect with us to discuss your experience or provide us feedback. If you aren’t sure where to start, feel free to pop by our SWSC front desk to get advice.
Assistant Dean, Students
mburnie@yorku.ca
Manager, Academic Integrity
gkeown@yorku.ca
Manager, Student Advising
althea.smikle-brown@lassonde.yorku.ca
Gayathry Wright
Manager, Student Engagement & Recruitment
gayathry@yorku.ca
Some examples of concerning behaviour that should be addressed may include
- Discriminating or derogatory comments related to a fellow student’s sexuality, race, and/or ability.
- Bullying or belittling a group members thoughts and ideas
- Using terms such as rape when referring to academic assessments and grading
- Female identifying students being ignored by their male identifying lab partner
- Male identifying lab partners redoing the work done by their female identifying lab partner
- Constantly messaging or contacting a fellow student after they have asked you not to or you have received no response
- Making positive comments or references about known perpetrators of sexual violence
The offices listed below are experts at York who can help support students with difficult and challenging situations that they may face as a student. By accessing a specific office, you will get tailored support for your specific circumstances. These offices provide a safe space for students to get support and address concerns.
Office Student Community Relations
Any conflict involving a student as the respondent (student who is responding to a complaint against them) can be referred to OSCR
- Student – Student
- Course Director – Student
- Staff – Student
Process for exploring or filing a complaint:
- Document all the facts/details of your concern/complaint
- Review the complaint process website
- File the complaint or contact OSCR to discuss further
- Options for resolution may include informal, mediation, or formal complaint
Centre for Human Rights, Equity, and Inclusion
Process for exploring or filing a complaint:
- Document all the facts/details of your concern/complaint
- Contact rights@yorku.ca or visit https://rights.info.yorku.ca/complaint-case-resolution-and-consultation/
- Options for resolution may include informal, mediation, or formal complaint
The Centre for Sexual Violence Response, Support & Education
CHREI plays an important role in supporting the work of The Centre for Sexual Violence Response, Support & Education Office (The Centre) by processing matters under the Sexual Violence Policy. The Centre for Sexual Violence Response, Support & Education (known as the Centre) offers support and resources if you or someone you know has experienced or been impacted by any form of sexual or gender-based violence – regardless of where or when it took place.
Process for bringing forward your experience or concern:
It is recommended that you meet with a support and service coordinator who can offer guidance with any questions you may have and help you successfully complete the complaint form should you like to proceed.
